Order and Delivery Policy

1. Order Restrictions

Orders will only be dispatched to a State or Territory of Australia including Victoria, Tasmania, Australian Capital Territory, New South Wales, Queensland, Northern Territory, Western Australia and South Australia.

Unfortunately, we do not deliver to Overseas addresses or Internationally unless for the purpose of Export.

Export enquiries should be directed to Pet Heaven Memorials: info@petheavenmemorials.com.au

2. Order Dispatch

We will endeavour to get your order to you as soon as possible, and typically despatch most orders within 48 hours (excluding weekends). Caskets take long to deliver as we manufacture these as ordered and require time for production. Despatch of caskets is usually within 5-7 days of order (excluding weekends). Deliveries are usually via Australia Post, so depending on your location should arrive within 3-7 days (Western Australia, Northern Territory, Queensland, regional and remote areas may take longer).

3. Unoccupied Premises

If there is no-one at the delivery address to receive the order, a card will generally be left for you to collect from the nearest post office or depot.

4. Special Delivery Instructions

If special delivery instructions are advised, goods may be left with and as authorised by a person, however Pet Heaven Memorials and/or our carrier will not be liable for any loss of damage in such instances.

5. Minimum Order Quantities

A minimum order quantity of one item is required to place an order unless offered otherwise.

6. Order Quantity Discounts

We currently do not offer any quantity discounts although combined postage will generally be less expensive for multiple items rather than a single item as postage is based on weight with a minimum unit fee.

7. Delivery Charges

The following minimum delivery charge will apply for orders:

  1. $8.95 is the minimum postage fee based on single or multiple items up to 500 grams in combined weight.

8. Maximum Purchase Limit

There is no maximum purchase limit.

9. Contact us

Should you have a question about your order and delivery, please contact Pet Heaven Memorials: info@petheavenmemorials.com.au